PRIVACY POLICY

We take our customer’s privacy seriously and we will only collect, record, hold, store, disclose, transfer and use your personal information if it is only relevant to our dealings with you and as long as we are either required to by law or as is relevant for the purposes for which it was collected.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

CHANGES TO PRIVACY POLICY

Queen’s Taste shall regularly review the sufficiency of this Privacy Policy. We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on the Platform.

THIRD PARTY WEBSITE LINKS

The Site may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage you when you leave the Site to read the privacy statements of each and every website you visit if you intend to provide personal information to that website. Our privacy policy applies solely to your personal information that we collect on the Site.

Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

TERMINATION OF ACCOUNT

Termination by us: In our sole and absolute discretion, we may with immediate effect, upon giving you notice, terminate your use of the Platform and/or Services and/or disable your Username and Password. We may bar access to the Platform and/or Services (or any part thereof) for any reason whatsoever, including a breach of any of these Terms of Use or where if we believe that you have violated or acted inconsistently with any terms or conditions set out herein, or if in our opinion or the opinion of any regulatory authority, it is not suitable to continue providing the services relating to the Platform.

Termination by you: You may terminate these Terms of Use by giving seven days’ notice in writing to us.

MINORS

Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

PAYMENT 

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

The cardholder must retain a copy of transaction records and Merchant policies and rules.

 DISPUTES

If any dispute or claim arises from or in connection with these Terms and Conditions, the relevant parties shall first attempt to resolve the Dispute through amicable negotiations. You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.

In any event and to the fullest extent permitted by applicable law, you may not make any claim against the Indemnitees under these Terms and Conditions after one year from the date of occurrence of the matter giving rise to the claim.

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of KSA.

Kingdom of Saudi Arabia is our country of domicile.

ENTIRE AGREEMENT

These Terms and Conditions shall constitute the entire agreement between you and us relating to the subject matter hereof and supersedes and replaces in full all prior understandings, communications and agreements with respect to the subject matter hereof.

REPLACEMENT AND CANCELLATION POLICY

We allow REPLACEMENT or CANCELLATION for all orders as per the following conditions:

Orders shall be replaced or cancelled prior to the departure of the delivery personnel.

Customized items, Catering Services and Buffet orders shall be replaced or cancelled 24 hours prior to the delivery schedule.

DELIVERY/SHIPMENT POLICY

Queen’s Taste will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of KSA.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

REFUND POLICY

Refunds will be done only through the Original Mode of Payment.

All refunds shall be made to the person who made the original payment, except for Cash on Delivery, where refunds may be made via bank transfer into the individual’s bank account provided that complete and accurate bank account details are provided to us.

We offer no guarantee of any nature for the timeliness of the refunds reaching your account. The processing of payment may take time and it is subject to the respective banks and/or payment provider internal processing timeline.

CONTACT US

For concerns relating to the products and services please email us at info@queenstaste.com or call us at +966 (12) 748 0222.

 

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