Loyalty Program Policy and Terms (Reward Points)
This policy aims to regulate the mechanism of earning and redeeming points through our online store. By registering in the Store or using our App, you agree to these Terms and Conditions.
1. Eligibility and Registration Automatic Registration: The program is activated free of charge for every customer who creates an active account on the store. Account Conditions: The account must be genuine, and the customer is not entitled to combine points between multiple accounts.
2- Mechanism of earning points Purchase Points: The customer earns points based on the value of the purchases. (Example: 1 point for every 10 riyals spent). Excluded transactions: No points are charged on shipping, delivery, or administration fees. Review Points: Points are credited to the account as soon as the status of the order is changed to "Delivered" or "Completed".
3- Redeem Points and Rewards Redemption Limit: The store sets a minimum number of points to initiate redemption (example: a minimum of 80 points). Redemption options: Points are converted into direct discounts, vouchers, or selected free products. Combine Discounts: Loyalty Point vouchers can only be combined with another discount code or promotional campaign if the store stipulates so.
4. Validity and termination of points Validity Period: Points will automatically expire after 6 months from the date of earning them if they are not used. Returns: In case of cancellation of an order or a return of products, the points earned from that transaction will be automatically deducted from the customer's account.
5. Amendment and Cancellation Store Rights: The Store reserves the right to amend the Program Terms, the value of Points, or discontinue the Program altogether at any time. Advance Notice: In the event of termination of the program, the Store is obliged to notify customers via email or the Store 30 days in advance so that they can use their points.
6- Abuse and fraud Account Closure: The store has the right to freeze or cancel the account of any customer who is proven to have manipulated the points system or used fraudulent methods to earn it, and confiscate all points registered in his name.
7. Cancellation When an account is closed or deleted at the customer's request or due to a breach of the terms, all unused points will be cancelled.